Shop with Confidence with our "No Regrets" Guarantee

100% Satisfaction Guaranteed

At Stradley & Daughter Jewelers, we believe in providing the best quality and service to our customers. That's why we offer a comprehensive guarantee for our fine jewelry. Our one-year warranty on workmanship ensures that your jewelry is crafted to the highest standards and free from defects. Additionally, we offer a limited warranty against stone loss for added peace of mind. If, for any reason, you're not completely satisfied with your purchase, we offer a 100% Satisfaction Guarantee. Our goal is to have you as a lifelong customer, and we'll work with you to find a solution if you're not satisfied. Shop with confidence knowing that you're getting the best from Stradley & Daughter Jewelers.

Returns and Exchanges

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at customercare@stradleyjewelers.com. Please note that returns will need to be sent to the following address: 

Repairs
Stradley & Daughter Inc
2 Pine Cone Drive #354043
Palm Coast, FL 32137

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Please note: deposits for custom or made-to-order items are non-refundable. Certain types of items cannot be returned, including pierced-ear style earrings. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.  If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. Please note: deposits for custom orders and made-to-order items are non-refundable.
If more than 15 business days have passed since we’ve approved your return, please contact us at customercare@stradleyjewelers.com.